- DESICLOTH 2024 ALL RIGHTS RESERVED.
FAQs
Answers to common questions about our refund process and policies.
Refund
To request a refund, please contact our customer service team within 3 days of receiving your order. Provide your order number and reason for the refund. Our team will guide you through the process.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Sale items are non-refundable. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Delivery
Delivery times vary depending on your location. Typically, orders are processed and shipped within 1-3 business days. Standard shipping usually takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery, taking 2-3 days.
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s tracking service.
Yes, we offer international delivery to many countries. Delivery times and shipping costs for international orders vary depending on the destination. Please check our Shipping Policy for more details.
Shipping & Returns
Free shipping is available on all orders over $50
To return an item, please contact our customer service team to initiate the return process. Once approved, you will receive a return authorization and instructions on how to send your item back to us.
Our return policy allows you to return items within 3 days of receipt for a full refund, exchange, or store credit. Items must be in their original condition with all tags attached. Certain items, such as intimate apparel and final sale items, are not eligible for return.
Payment
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods.
Yes, we use industry-standard encryption and secure payment gateways to ensure your payment information is protected. Your privacy and security are our top priorities.
Your credit card will be charged at the time of purchase. If your order cannot be processed for any reason, your card will not be charged, and you will be notified immediately.
