FAQs

Answers to common questions about our refund process and policies.

Refund

To request a refund, please contact our customer service team within 30 days of receiving your order. Provide your order number and reason for the refund. Our team will guide you through the process.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Sale items are non-refundable. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Delivery

Delivery times vary depending on your location. Typically, orders are processed and shipped within 2-3 business days. Standard shipping usually takes 5-7 business days, while expedited shipping options are available at checkout for faster delivery.

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s tracking service.

Yes, we offer international delivery to many countries. Delivery times and shipping costs for international orders vary depending on the destination. Please check our Shipping Policy for more details.

Shipping & Returns

Shipping charges vary based on the delivery location and the weight of the package. Standard shipping is free for orders over a certain amount. For detailed information on shipping charges, please refer to our Shipping Policy page.

To return an item, please contact our customer service team to initiate the return process. Once approved, you will receive a return authorization and instructions on how to send your item back to us.

Our return policy allows you to return items within 30 days of receipt for a full refund, exchange, or store credit. Items must be in their original condition with all tags attached. Certain items, such as intimate apparel and final sale items, are not eligible for return.

Payment

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods. Please check our Payment Information page for a complete list of accepted payment methods.

Yes, we use industry-standard encryption and secure payment gateways to ensure your payment information is protected. Your privacy and security are our top priorities.

Your credit card will be charged at the time of purchase. If your order cannot be processed for any reason, your card will not be charged, and you will be notified immediately.