Refund Policy

At Desicloth, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a clear and fair refund policy.

Eligibility for Refunds

  1. Refund Period

    • Refund requests must be made within 30 days from the date of delivery.
  2. Condition of Items

    • Items must be returned in their original condition, unworn, unwashed, and with all tags attached to be eligible for a refund.
    • Certain items, such as intimate apparel and final sale items, are not eligible for refunds.

How to Request a Refund

  1. Contact Customer Service

    • To initiate a refund, please contact our customer service team at refunds@desicloth.com. Provide your order number and the reason for your refund request.
  2. Approval and Return Instructions

    • Once your refund request is approved, you will receive a return authorization number and detailed instructions on how to send the item back to us.

Refund Process

  1. Inspection and Approval

    • Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. We will then notify you of the approval or rejection of your refund.
  2. Processing Refunds

    • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  3. Communication

    • You will receive an email confirmation once your refund has been processed.

Shipping Costs

  1. Customer Responsibility

    • Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
  2. Tracking and Insurance

    • We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item.

Exceptions

  1. Non-Refundable Items

    • Gift cards, intimate apparel, and final sale items are not eligible for refunds.
  2. Damaged or Incorrect Items

    • If you receive a damaged or incorrect item, please contact our customer service team immediately at support@desicloth.com. We will cover any return shipping costs and arrange for a replacement or refund as quickly as possible.

Additional Information

  1. International Refunds

    • For international refunds, customers are responsible for all shipping costs, duties, and taxes. Please contact our customer service team for specific instructions.
  2. Contact Us

    • For any further questions or assistance, please reach out to our customer service team at support@desicloth.com.