At Desicloth, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we offer a straightforward return and exchange policy that adheres to international ecommerce standards. Please read the following guidelines to understand our policy:

Return Policy

1. Eligibility for Returns

   • Items must be returned within 30 days from the date of delivery.
   • Products must be in their original condition, unworn, unwashed, and with all tags attached.
   • Certain items, such as intimate apparel and final sale items, are not eligible for return.

2. How to Initiate a Return

   • Contact our customer service team at returns@desicloth.com to initiate a return. Please provide your order number and the reason for the return.
   • Once your return is approved, you will receive a return authorization number and detailed instructions on how to send your item back to us.

3. Return Shipping

   • Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exchange Policy

1. Eligibility for Exchanges

   • Items must be exchanged within 30 days from the date of delivery.
   • Products must be in their original condition, unworn, unwashed, and with all tags attached.
   • Certain items, such as intimate apparel and final sale items, are not eligible for exchange.

2. How to Initiate an Exchange

   • Contact our customer service team at exchanges@desicloth.com to initiate an exchange. Please provide your order number and the details of the item you wish to exchange.
   • Once your exchange is approved, you will receive an exchange authorization number and detailed instructions on how to send your item back to us.

3. Exchange Shipping

   • Customers are responsible for exchange shipping costs unless the item received is damaged or incorrect.
   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your exchanged item.

4. Processing Exchanges

   • Once we receive and inspect your item for exchange, we will process the shipment of your new item.
   • You will receive a confirmation email with the tracking details for your exchanged item.

Damaged or Incorrect Items

1. Reporting Issues

   • If you receive a damaged or incorrect item, please contact our customer service team immediately at support@desicloth.com.
   • Provide your order number and a description or photo of the damaged or incorrect item.

2. Resolution

   • We will arrange for a replacement or refund as quickly as possible, and cover any return shipping costs in these instances.

Additional Information

1. Non-Returnable and Non-Exchangeable Items

   • Gift cards, intimate apparel, and final sale items are non-returnable and non-exchangeable.

2. International Returns and Exchanges

   • For international returns and exchanges, customers are responsible for all shipping costs, duties, and taxes.
   • Please contact our customer service team for specific instructions regarding international returns and exchanges.

3. Contact Us

   • For any further questions or assistance, please reach out to our customer service team at support@desicloth.com.

We value your business and are here to ensure you have a positive shopping experience with Desicloth. Thank you for choosing us for your clothing and jewelry needs!